PRIVACY POLICY

1. Data Controller

2. Data Collected

• Identification data (email, name)
• Billing data (managed by Stripe)
• Usage data (chatbot messages, configuration)
• Technical data (IP address, browser, etc.)

3. Purpose of Processing

• Provide and improve the service
• Ensure user support
• Process billing
• Comply with legal obligations

4. Data Sharing

Botlane uses the services of:

• Stripe (payments)
• GoHighLevel (CRM, emailing, tracking)
• Mailgun (sending transactional emails via GoHighLevel)
• Google Analytics (statistical analysis)
• DigitalOcean (hosting)

These providers may store data outside the European Union. Standard contractual clauses are implemented to govern these transfers.

5. Retention Period

Data is retained for the duration of the contractual relationship, then archived for the necessary legal period.

6. User Rights

In accordance with GDPR, you have rights of access, rectification, erasure, and objection.
You can exercise these rights at the following address: [email protected]

7. Security

Technical and organizational measures are implemented to protect your data against any loss, unauthorized access or disclosure.